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Insurance Reimbursement

In order for us to set realistic treatment goals and priorities, it is important to evaluate what resources you have available to pay for your treatment. If you have a supplemental health insurance policy, it may provide some coverage for mental health treatment. However, you, not your insurance company, are responsible for the full payment of fees. It is very important that you understand what services are covered under your mental health benefits.

If you have any questions about whether a service will be covered, you should contact your insurance company before the service is provided. This phone number is usually located on your insurance card. We will provide you with whatever information we can and will call the company on your behalf to clear up any confusion, if necessary. We can also submit for reimbursement on your behalf with some insurance providers. This can be discussed at your initial appointment.

Helpful Questions to Ask your Health Insurance Provider:

Do I have outpatient mental health benefits?
What type of professional is covered under my plan? (Psychologist verse Registered Counselling Therapist)
What is my maximum coverage amount per year for counselling services before it renews?
Are counselling services grouped with other paramedical services (e.g., physiotherapy, chiropractic, message, etc.)
What is the coverage amount per therapy/treatment session?
Do I have a copay each visit?
How many sessions per calendar year does my plan cover?
When does my coverage renew?
Am I required to have a referral from a physician for counselling coverage?
Who in my family is covered for counselling and what amounts?
If I want to work on a relationship (e.g., marriage counselling or family therapy), will my insurance cover these services?

Payment Terms

Grow Well Individual & Family Counselling requires payment at the time of your office visit. Depending on your insurance policy benefits, this payment could be for a co-payment, coinsurance, deductible, or for the entire services rendered at that visit. For your convenience, we accept cash, Interac eTransfer, Visa, MasterCard, American Express, Visa Debit, Debit Mastercard, Apple Pay, and Google Pay. We do not accept personal checks. To help keep costs low, we greatly appreciate when payments can be made using cash or eTransfer whenever possible.

Full Fees Schedule

Rates Effective November 1, 2024

Session	Type	Time	Price
Initial Telehealth “Meet-and-Greet”	Phone or Video	15 mins	FREE
Individual Counselling Session		50 mins	$175
Individual 90-Minute Session		80 mins	$225
Family and Couples Session		50 mins	$200
Family and Couples 90-Minute Session		80 mins	$250
Family and Couples 2-Hour Session		105 mins	$300
Counselling Sessions with Intern (all types)		50 mins	$50
Group Rate (per person)		50 mins	$40
Telehealth Session	Video	Same fees as individual, couples, and family sessions
Document Production	Print, Email, Fax		$25
Report Writing		1 Hour	$175
Court Appearance		per hour	$250
Cancellation Fees Appointments cancelled the day before the scheduled appointment will incur a $50 charge. Same day cancellations or no-show are subject to the full session fee.

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